Help+Requests

All daily help requests are handled through the CRS. The faculty or staff member requiring help will email/call the CRS, who will fill out a ticket to request help. The CRS will troubleshoot and request help from others including but not limited to the TIS and the LMS. If the problem persists, the CRS will submit a work ticket indicating the level of priority of the request to the Technology Specialist and they will handle the request and all incidental work. The TS will work closely with the CRS to fill the request and keep all parties in the communication loop.